Billing
How it works
- Your first top-up is at least $30, and later ones start at $10. Usage is taken from the balance at the prices below. A top-up stays valid for 12 months after your latest one.
- We don't add VAT or sales tax at checkout for now. Businesses can enter a VAT ID. Every top-up and auto-reload comes with an invoice.
- Settings > Usage shows the balance, this month's spend, a month-end forecast, every ledger entry and your invoices.
Free trial
- A new workspace can start with $10 of balance for 14 days, without paying. Stripe checks your card and charges nothing, and we never charge it unless you top up.
- One trial per person, email address, card and company. Throwaway email addresses and prepaid cards can't start one.
- While on trial, a workspace sends up to 2 GB of telemetry a day, sends no on-call texts or calls, and the agent has a daily limit.
- When the $10 or the 14 days run out, new telemetry and the agent pause, but your data stays readable. Top up from $30 to carry on with everything as it is. Without a top-up, the workspace is deleted 30 days after the trial ends.
Prices
| Usage | Price |
|---|---|
| 1 GB stored for 30 days, compressed (about 10 GB of raw telemetry) | $2.00 |
| Agent investigation | $1.25 |
| Agent question | $0.25 |
| Generated page | $0.20 |
| Uptime check or heartbeat beyond the first 10, per month | $0.20 |
| On-call text message / phone call | $0.10 / $0.25 |
| Alerts, dashboards, flow rollups, push and email pages | free |
Keeping spend predictable
- A spend cap sets a monthly limit. When it's reached, new telemetry is refused and the agent pauses until next month or until you raise it. On-call pages keep going out.
- With auto-reload, your saved card adds $Y whenever the balance drops below $X.
- Owners get an email when the balance runs low, when it reaches zero, when ingest stops, when the cap is reached and when an auto-reload fails.
When the balance runs out
A grace period of about one day of your usual spend keeps everything running. After that, new telemetry is refused (HTTP 429) and the agent pauses until you top up. Ingest resumes within a minute of the top-up. Data already stored stays readable until its retention ends.
Invoices, card and company details
Owners open Settings > Usage > Manage billing to download invoices and change the card, the billing email, the company name and address and the VAT ID.
Refunds and leaving
There is no subscription. To stop, delete the workspace (how). Unused balance isn't refunded, except as the terms describe. If something went wrong, write to hello@flowhawk.dev.