Where is my data stored?
Telemetry, config and backups are stored in Germany, on Hetzner servers in Falkenstein and Nuremberg. When you ask the agent a question or it investigates an incident, the parts it needs are sent to Anthropic's API, which may process them outside the EU. Payments go through Stripe and email through Resend. The full list is on the subprocessors page, and the DPA covers GDPR.
Can I keep personal data and secrets out?
Yes. The SDKs and the collector redact common secret and personal attributes by default, even before your policy loads, and strip LLM prompts unless you turn prompt capture on. You can add your own drop and redact lists per flow.
Do I have to change my instrumentation?
No. Flowhawk takes standard OpenTelemetry over OTLP with an ingest key, so the instrumentation you have keeps working. Our SDKs add flow and step tags and remote control of collection on top.
Does the agent change things on its own?
Anything that touches your systems, like a rollback or a config change, is a proposal that runs only after someone approves it. On its own, it can only raise sampling on a broken flow for a limited time, within limits you set. It also investigates new incidents by itself, at $1.25 each, up to 20 a day by default; you can lower that limit or set a monthly spend cap.
What happens when my balance runs out?
We email the owners when it runs low and when it reaches zero. A grace period covers about a day of usage. After that, new telemetry and the agent pause until you top up, and the data you already have stays readable. Auto-reload and a monthly spend cap are in Settings.
Is there a free trial?
Yes. A new workspace gets $10 of usage for 14 days. Stripe checks your card first and charges nothing, and we only charge it if you top up. There is one trial per person, card and company. During the trial you can send up to 2 GB a day, and on-call texts and calls are off. When the $10 or the 14 days run out, new data and the agent pause until you top up, and your data stays. If you top up and change your mind, ask within 30 days at hello@flowhawk.dev and we refund what you haven't spent.
How is this different from ClickStack?
Flowhawk runs on ClickStack, the open-source ClickHouse observability stack, so storage and queries are fast and cheap underneath. ClickStack gives you the data and a UI to search it, and you build the dashboards and alerts yourself. Flowhawk adds the parts on top: your business flows, a page for each incident, the agent, and collection that it sets up and adjusts for you.
Can I use my own ClickHouse or my own cloud?
Yes. See where it runs: both are available on request, and with your own ClickHouse you pay no storage charges.